SSolina CRM
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Data Deletion

You can delete your data from Solina CRM in any of these ways:

1. In the product (immediate)

  • Business owner: Settings → Account → "Delete business and all data". The WhatsApp connection is disconnected and tokens are erased immediately; all other data (contacts, messages, calls, users) is permanently deleted after 14 days, cancellable until then.
  • Any user: Settings → Account → "Delete my user" – your name, email and phone are erased immediately.
  • Disconnect WhatsApp only: Settings → WhatsApp → "Disconnect".

2. Through Facebook

On Facebook: Settings & privacy → Settings → Business Integrations → select Solina CRM → Remove. To delete data, open the removed app details and select Send Request. Meta sends us a deletion request; the WhatsApp connection is removed and the tokens and Meta identifiers are deleted. You receive a confirmation code you can check on this page for 90 days.

3. By contacting us

Email contact@solina.co.il from your account email. We handle it within 30 days.

Customers of a business that uses the product

If a business messaged you through the product, contact that business (it controls your data). You can also reply "STOP" on WhatsApp to stop marketing messages.